Nigerian Breweries Plc, is the largest brewing company in Nigeria. It serves the Nigerian market and West Africa.
Job Summary:
The Guest House Officer is responsible for ensuring the smooth operation of the guest house, providing exceptional customer service to guests, and maintaining a welcoming and comfortable environment. This role involves managing reservations, coordinating with housekeeping and maintenance staff, and addressing guest inquiries and concerns promptly.
Responsibilities:
- Welcome and check-in guests, ensuring a smooth and efficient process.
- Address guest inquiries, requests, and complaints in a professional and timely manner.
- Provide information about local attractions, services, and amenities.
Reservations and Administration:
- Manage reservations, cancellations, and modifications using the guest house management system.
- Maintain accurate records of guest information and transactions.
- Prepare and distribute daily reports on occupancy and guest feedback.
Housekeeping and Maintenance Coordination:
- Coordinate with housekeeping staff to ensure rooms are clean and well-maintained.
- Report any maintenance issues to the appropriate department and follow up to ensure timely resolution.
- Conduct regular inspections of guest rooms and common areas to ensure standards are met.
Financial Management:
- Handle guest payments, process invoices, and maintain accurate financial records.
- Assist in budget preparation and expense management.
Health and Safety:
- Ensure compliance with health and safety regulations.
- Implement and enforce guest house policies and procedures.
Requirements:
- Bachelor’s degree or equivalent; a degree in hospitality management is a plus.
- Previous experience in a hospitality or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using guest house management software and MS Office.
- Ability to work flexible hours, including weekends and holidays.
Personal Attributes:
- Friendly and approachable demeanor.
- Problem-solving skills and attention to detail.
- Ability to remain calm under pressure.
Location: Lagos State, Nigeria
Method of Application
Interested and qualified candidates Should
CLICK HERE TO APPLY ONLINE
Application Deadline: 7th January, 2025
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