Application Support Analyst at Access Bank Plc | Apply. ~ Nigerian Information Desk

Access Bank plc, commonly known as Access Bank, is a Nigerian multinational commercial bank, owned by Access Bank Group. It is licensed by the Central Bank of Nigeria, the national banking regulator.

We are recruiting for the position below;

◾Job Title: Application Support Analyst
◾Job Type: Full Time
◾Location: Nigeria.

Description

We are seeking an exceptional Application Support Analysts to join our Technology Operations team. This is a highly technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.

Responsibilities:

Support the Bank’s applications.
Coordinate system changes and deployment in line with the approved release note.
Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available real time online (for online applications).
Coordinate system changes and Systems performance monitoring.
Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.
Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
Coordinate backup restoration test.

Requirements:

Good technology related university degree preferably in Computer Science/Engineering or Numeric Science.
2 to 6 years’ banking/ financial services institution with experience in Core Banking operations and support.
Certification(s) in IT Service Management or MCP or OCP.
Ability to learn and dedication to service delivery.
Proficient in office automation tools (e.g. Microsoft Office, etc.).
Proficient in SQL.
Flexcube knowledge.