Customer Service Officer at Optimus Bank

About

Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.

We are hiring to fill in the following position

Job Title: Customer Service Officer
Location: Port-Harcourt

Responsibilities

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or any related field.
• Minimum of 2 years’ banking experience in Customer Service.

Benefits

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits

Method of Application

Interested and qualified candidates should Click Here to apply.