Data Entry Officer at Maersk | R135098

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.

Job Summary:

As the Data Entry Officer, you will be responsible for actively assisting in the management of terminal clients & customers including lines & agents to ensure customer satisfaction through the delivery of high service standards

Responsibilities:

• Assists in the prompt & efficient resolution of customer complaints and concerns
• Provides updated & appropriate information on issues to customers verbally & in writing
• Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Making necessary analysis available to management on a regular basis.
• Create and maintain a database of information on customer / consignee complaints.
• Create and maintain a database on information required for and provided to a customer.
• Responsible for accuracy and timeliness of provision of information provided to clients.
• Assist in identifying service opportunities for client marketing.
• Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
• Maintain and update customer database.
• Book for Positioning of containers
• Follow up with yard on status of positioning
• Collect data for unexamined containers and confirm payment for repositioning and reexamination
• Monitor and apply Customs Holds and Release.
• Follow up with customers and shipping line that has Long-standing containers in the yard.
• Sending of long-standing container report to shipping line and terminal.
• Book containers for customs physical examination and scanning.
• Proper documentation of customers letter of authority.
• Any other task as assigned

Requirements:

• Bachelor degree holder from a reputable institution.
• Good computer skills
• Ability to work under pressure, anticipate potential problems
• Effective customer service skills
• Sound knowledge and experience of container terminal industry
• Strong interpersonal, teamwork and communication skills.
• Fluent spoken and written English

Location: Port Harcourt.

Method of Application

Interested and qualified candidates Should
CLICK HERE TO APPLY ONLINE.

Application Deadline: Not Specified