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Green Africa Airways Ltd is a Nigerian airline, based in Lagos, Nigeria. The airline was founded in 2015 and commenced flights on 12 August 2021
Job Summary:
The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities
Responsibilities:
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company
- Provide customers with travel suggestions and information sources and respond to enquiries
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
- Responsible for post-departure activities and front-line document
- Always seek to secure Customer Loyalty by providing exceptional service
- Resolution of Customer problems and ensuring that customers’ needs are met adequately
- Book reservations and issue tickets to customers if there is a requirement
- Plan route and compute ticket cost, using schedules and computer
- Make ticket booking, quote fare, and send to direct customers by email
- Prepare and forward daily sales report to the gLead at every close of shift
- Prepare customer invoices and accept payment
- Respond to enquiries
- Determines whether space is available on travel dates requested by customer
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Requirements:
- Bachelor’s degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail
Required Skill
- Communication Skills.
- Analytical Skills
- Problem solving skills
Job Location: Abuja, Akure, Benin City, Enugu, Ibadan, Ilorin, Lagos, Owerri, Port Harcourt, Nigeria
Method of Application
Interested and qualified candidates Should Click Here to Apply.
