Home ยป Duty Agent Job vacancy at Green Africa Airways Ltd

Duty Agent Job vacancy at Green Africa Airways Ltd

by Area Talk

Green Africa Airways Ltd is a Nigerian airline, based in Lagos, Nigeria. The airline was founded in 2015 and commenced flights on 12 August 2021

Job Summary:

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities

Responsibilities:

  • Answer inquiries regarding Green Africa Products
  • Educate and enlighten customer on the new and existing products of the company
  • Provide customers with travel suggestions and information sources and respond to enquiries
  • Inform customers of essential travel information, such as travel times, operating terminal etc
  • Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
  • Responsible for post-departure activities and front-line document
  • Always seek to secure Customer Loyalty by providing exceptional service
  • Resolution of Customer problems and ensuring that customersโ€™ needs are met adequately
  • Book reservations and issue tickets to customers if there is a requirement
  • Plan route and compute ticket cost, using schedules and computer
  • Make ticket booking, quote fare, and send to direct customers by email
  • Prepare and forward daily sales report to the gLead at every close of shift
  • Prepare customer invoices and accept payment
  • Respond to enquiries
  • Determines whether space is available on travel dates requested by customer
  • Maintain accurate records and update PNR files
  • Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Requirements:

  • Bachelor’s degree in any related field
  • Creative and proactive personality with โ€œcan doโ€ approach
  • Exceptional Communication and Interpersonal skills
  • Time flexibility and ability to travel
  • High- level numeracy skills
  • Strong ability to pay attention to detail

Required Skill

  • Communication Skills.
  • Analytical Skills
  • Problem solving skills

Job Location: Abuja, Akure, Benin City, Enugu, Ibadan, Ilorin, Lagos, Owerri, Port Harcourt, Nigeria

Method of Application

Interested and qualified candidates Should Click Here to Apply.

You may also like

Leave a Comment

Discover more from Area Talk Report

Subscribe now to keep reading and get access to the full archive.

Continue reading