Entry-Level job Opportunity at Ikeja Electic Plc.

Ikeja Electic Plc is Nigeria’s largest power distribution network whose vision is to be the provider of choice where ever energy is consumed. We are focused on providing the best quality service to our customers while adhering to the highest standards of safety at all times.

We are seeking qualified candidates to fill the position of an Information Technology helpdesk Officer.

Job Summary:

As an IT Helpdesk Officer, you’ll be the first line of technical support for our employees, handling everything from laptop setup to network troubleshooting. Your swift, customer-focused assistance will keep our teams running smoothly and help drive overall business efficiency.

Responsibilities:

• Responding to Level-1 service requests via phone, email, or ticketing system, ensuring quick triage and resolution Setting up, deploying, repairing, and troubleshooting PCs, printers, and peripheral devices.
• Guiding end-users on hardware software, and process best practices to boost productivity.
• Supporting small IT projects (installations, upgrades, rollouts) alongside senior support staff.
• Delivering basic user training and clear documentation for common tasks.
• Maintaining accurate records of incidents, solutions, and equipment inventory.
• Complying with QMS and OHS standards, upholding safety and quality in every task.

Required Skills and Competencies

The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization’s goals.

Technical Competencies

• Computing and User Support.
• Hardware Configuration
• Application Support and Maintenance

Behavioral Competencies

• Customer Centricity: Responds promptly to user requests, provides helpful support, and ensures end-user satisfaction through clear communication and timely issue resolution.
• Risk Management: ldentifies recurring IT issues, escalates critical faults, and follows standard procedures to reduce downtime and maintain system integrity.
• People Leadership: Demonstrates responsibility in handling service requests and contributes to team goals by sharing m knowledge and assisting colleagues when needed
• Entrepreneurship: Proactively suggests tech solutions and improvements that enhance end-user productivity and optimize IT service delivery.
• Organizational Learning: Applies insights from support interactions to improve troubleshooting approaches and document better support practices.
• Change Management: Adapts quickly to new technologies, systems, and internal IT processes while helping users navigate change with minimal disruption

Requirements:

This opportunity is an Entry Level role, suited
for Officer to Supervisor. This role work will provide efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting support. This role directly reports to the Desktop Support Analyst. Successful applicants will typically
possess the following criteria:

• Bachelor’s degree / HND in Information Technology, Computer Science or related field.
• A minimum of 0-2 years experience in management/lmplementation of IT applications and providing end user support..

Method of Application

Interested and qualified candidates Should
CLICK HERE TO APPLY

Application Deadline: 22nd July, 2025.