Job Summary
We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.
Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.
Responsibilities
- Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
- Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
- Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
- Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
- Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
- Configures setup and diagnose performance of workstations.
- Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
- Assists in the implementation of new information systems, which may replace or augment the current application set.
- Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
- Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures
Requirements
- Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
- 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
- Service delivery orientation, including prioritization and scheduling.
- Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
- Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.
Method of Application
Interested and qualified Candidates should Click Here to Apply Online
