Current job vacancies at Heirs Holding Limited.

Heirs Holdings is a family owned investment company committed to improving lives and transforming Africa through long-term investments.

We are recruiting for the Position below:

◾Job Title: Client Relations Officer
◾Job Type: Contract.
◾Location: Lagos Nigeria.

Summary:

The Client Relations Officer will oversee Front Office Management, Helpdesk administration, Reservations and Ticketing, Visitors management, and general management of the administrative functions as required.

Responsibilitie(s):

  • Drive improvement of overall customer support services.
  • Manage the internal customer service desk and administer customer satisfaction surveys.
  • Prepare daily reports and maintain activity log.
  • Receive all incoming calls and redirect calls appropriately, maintaining a call log.
  • Provide accurate meeting room status information and communicate accordingly.
  • Prepare performance and status reports related to front office.
  • Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
  • Manage requests and enquiries from visitors.
  • Receive and coordinate all administrative requests and direct such requests to appropriate channels.
  • Regularly walk around to monitor meeting rooms and common areas.
  • Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
  • Supervise cleaning activities and ensure shift patterns are strictly adhered to.
  • Ensure that support staff (cleaners) put on proper uniforms at all times.
  • Schedule appointments and manage diaries as required.
  • Provides staff support for administrative tasks and projects.
  • Participate in other ad hoc projects as assigned.
  • Store inventory management using electronic and physical count techniques
  • Replace and/or replenish shortage items in the store.
  • Ensure items are properly stored and maintained.
  • Manage all ticket booking request, including direct purchase of tickets from airlines.
  • Build and maintain good working relationships with travel agents and airline representatives to obtain valuable information on ticket purchase and bookings.
  • Carry out continuous research to identify existing promos and identify possible benefits to the organization.
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Qualification/Experience Requirement(s):

  • Great interpersonal skills.
  • Great organizational skills.
  • Friendly dispositive and personable.
  • Bachelor’s Degree or equivalent in any field
  • Minimum of 2 years’ experience in a front desk management role or general office administration role.

Method of Application

Interested and qualified candidates Should Click Here to Apply Online

Deadline: Not Specified.

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