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TotalEnergies Marketing Nigeria Plc is a Marketing and Services subsidiary of TotalEnergies SE; a multinational energy company operating in more than 130 countries and committed to providing sustainable products and services for its customers.
We are seeking qualified candidates to fill the position of a Customer Service Executive
Responsibilities:
- Keep accurate records of all customer transactions and details in the company’s operating software.
- Attend to customer enquiries, reports, queries and complaints in a professional efficient manner in conjunction with the Customer.
- Service Manager through networking with relevant resource persons in the Region.
- Provides price lists of products to requesting customers.
- Receive customers/ stations orders and record them in the customer order register.
- Performs credit and lubricants stock checks for each customer.
- Raise sales order (SOs) and delivery notes (DNs) for stations and other on the spot buyers after the credit and stock checks.
- Reconciliation of sales order and delivery notes.
- Sending of all SOs and DNs unblocked to dispatch.
- Prints and send SOs and DNs of Lubricants and special products to the Lubricant plant office to be serviced promptly.
- Periodically check for blocked orders.
- Reconciliation on lubricants and invoices as it may be.
- Prompt invoicing of lubricant orders for Lagos region
- Perform daily /weekly/monthly material balancing on Lubricants under the Region
- Properly file away and ensure safety of all sales documents and work tools as well as personal safety.
- Invoicing of vendor management sites customers.
- Ensure that Retail Sales Executives and General Trade Executives provide regular updates on the accounts.
- Ensure all manual documents used in emergency periods are promptly regularized.
- Confirming all parameters are maintained before raising of orders.
- Zerorise all unused SOs and DNs for the previous month after confirmation from the loading depots.
- Invoice all lubricants deliveries and ensure the general trade (GT) invoices are signed and acknowledged by the sales representative.
- Forward signed invoices to GT customers and ensure prompt settlement through regular follow up.
- Reconciliation of daily lubricants issue journal (LIJ) from warehouses with previous day’s delivery notes.
Requirements
- Minimum of a bachelor’s degree or equivalent, with at least one year post NYSC experience (preferably in the oil & gas industry)
- Computer skills: MS Office proficiency
- Strong communication skills (verbal and written)
- Ability to work independently and adhere to strict timelines
- Reliable, organized, and meticulous
- Excellent listening skills and a team player
- Customer service-driven with good numeric and analytical skills
- Ability to rapidly adapt to new environment /situations, work under pressure, high integrity and excellent communication skills.
Method of Application
Intrested and qualified candidates Should Click Here to Apply online.
