Access Bank plc, commonly known as Access Bank, is a Nigerian multinational commercial bank, owned by Access Bank Group. It is licensed by the Central Bank of Nigeria, the national banking regulator.
We are recruiting for the position below;
◾Job Title: Application Support Analyst
◾Job Type: Full Time
◾Location: Nigeria.
Description
We are seeking an exceptional Application Support Analysts to join our Technology Operations team. This is a highly technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.
Responsibilities:
- Support the Bank’s applications.
- Coordinate system changes and deployment in line with the approved release note.
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available real time online (for online applications).
- Coordinate system changes and Systems performance monitoring.
- Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.
- Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test.
Requirements:
- Good technology related university degree preferably in Computer Science/Engineering or Numeric Science.
- 2 to 6 years’ banking/ financial services institution with experience in Core Banking operations and support.
- Certification(s) in IT Service Management or MCP or OCP.
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.).
- Proficient in SQL.
- Flexcube knowledge.
Benefits:
- Competitive pay.
- Career Growth.
- Merit driven performance management system.
- Adequate training and development.
- A robust employee recognition program.
Method of Application:
Interested and qualified candidates Should Click Here to Apply Online
