Apply: Entry-Level Customer Service Assistant at Green Africa Airways Limited

Job Summary

You will ensure accurate weights of baggage at the check-in desks are captured and processed

Responsibilities Include;

• Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
• Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
• Advising and assisting customers on how to process payment for their excess baggage
• Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
• Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
• Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
• Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
• Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
• Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Requirements:

• OND/SSCE
• Exceptional Communication and Interpersonal skills
• High- level numeracy skills
• Strong ability to pay attention to detail

Required Skills and Competencies

• Attention to details
• Time management
• Good communication skill
• Customer Service Skills
• Communication Skills
• Problem solving
• Interpersonal relationship skill
• Teamwork

Location: Lagos. Akure, Delta.

Method of Application

Interested and qualified candidates Should;
CLICK HERE TO APPLY.