Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Applications are Invited from Suitably Qualified Candidates for the Position of a Guess Services Agent.
◼ Location: Transcorp Hilton Abuja.
◼ Job type: Full Time
Job Summary
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
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Responsibilities
- As Guest Service Agent, you will work with the Front Office Team, to provide services for Guests, and contribute to an overall exceptional experience from check-in through check-out.
- A Guest Service Agent truly influences the first impressions of our Guests
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Requirements:
- Minimum of HND in a related field
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Etc.
Method of Application
Interested and Qualified Candidates Should Click Here to Apply Online
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