Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, flying to over 170 international destinations across five continents from its base at Hamad International Airport
Applications are invited from suitably qualified Nigerians to fill the following Vacant Positions Below;
1) Reservation and Ticketing Supervisor
Job Summary:
We are currently recruiting for the role of Reservations and Ticketing Supervisor in Lagos, Nigeria. The role plans, supervises and supports the Reservation and Ticketing staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourages teamwork, consistency of service and proper coordination.
Responsibilities:
- Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. Arranges reservations and routing for using timetables, airline manuals, reference guides, and tariff book to encourage to maximum revenue for the Airline.
- Perform a proper flight firming check to maximize flight utilization and reduce No-shows. Deal with all mishandled passengers, NORECs and DNB as required each day to reduce passenger complaints.
- Guide, support and assist the Reservation and Ticketing staff on any queries and supervise the unit in the absence of the Line Manager. Brief and update the Ticketing Office or Management regularly on any requests that require their approval.
- Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
- Oversees the investigations for complaints done by the Team.
- Supervises the staff, ensure quality of work meets the Airline standard, and motivate staff to achieve positive contribution on daily basis.
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
- Prepare sales report for finance and generate weekly reports to be submitted to your line manager as per the set deadlines and guidelines
- Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities
- Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
- Be part of an extraordinary story
Requirements:
- Relevant College or University qualifications
- Minimum 3 years of job-related experience
- Excellent communication skills with fluency in the English language
- Ability to foster teamwork among team members
- Knowledge of special rates/ offers/ promotions.
- Mathematical skills.
- Fair knowledge of World Geography.
Method of Application
Interested and qualified candidates Should:
CLICK HERE to Apply online.
2) Marketing Officer
Job Summary:
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Marketing Officer- Lagos, Nigeria.
You will assist in the planning, development and execution of all marketing activities for Africa. You will be responsible for guaranteeing the correct communication, image and exposure of Qatar Airways according to the company requirements.
Responsibilities
- Support Marketing Manager/Marketing Specialist with the annual marketing plan within the assigned budget to meet revenue objectives and KPI targets
- Support in the development of target-oriented B2B and B2C campaigns based on specific customer segmentation and market intelligence.
- Assist the wider Regional Marketing, Digital and Loyalty teams in the development and amplification of Africa campaigns to achieve campaign targets.
- Ensure ongoing measurement and optimization of all marketing budget spend to ensure objectives are being met.
- Observe and comply with all procurement, finance and contractual policies and procedures to ensure the region is compliant with company requirements.
- Maintain brand, messaging, style and tone consistency in all marketing artwork and messaging
- Assist to deliver events and exhibitions to the required QR standard.
- Ensure post activity and campaign evaluations are produced, identifying effectiveness of activity and quantitative ROI.
- Leverage local sponsorships and partnerships (Airports and Tourism Boards) to drive awareness and revenue in the market
Requirements:
- A Bachelor’s Degree in Marketing, Communications or a relevant field with at least 4 years marketing generalist experience, ideally within the Aviation/travel industry.
- Excellent knowledge of Word/ PowerPoint/ Excel.
- The ability to prioritize, organize and coordinate projects; effectively present and resolve critical business initiatives within corporate functional areas.
- Strong commercial acumen
- Team player with a positive attitude
Location: Lagos state, Nigeria.
Method of Application
Interested and qualified candidates Should:
CLICK HERE to Apply online.
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