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1.) Guest Service Agent / Front Desk Agent
Job Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Responsibilities
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Requirements
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Method of Application
Interested and qualified candidates Should Click Here to Apply Online
2.) Engineer – Technician
Job Description
An Engineer/Technician will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
Responsibilities
- Perform day-to-day routine and preventative maintenance within the hotel rooms
- Respond promptly and efficiently to any maintenance calls that arise
- Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
- Assist in the implementation of energy conservation program
- Recommend maintenance system improvements and energy savings
- Maintain all tools, equipment, and working areas in good condition
- Keep your technical training knowledge and skills up to date
Requirements
- A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
- Current working knowledge of general maintenance and engineering work
- Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
- Strong work ethic
- A passion for delivering great customer service
- Ability to work without close supervision and within established timeframes
Method of Application
Interested and qualified candidates Should Click Here to Apply Online
3.) Assistant Chief Engineer
Job Description
An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.
Responsibilities
- Responsible for maintenance issues within the hotel
- Perform daily checks around the hotel
- Conduct lift emergency release procedures as required
- Diagnose, maintain, and repair mechanical equipment within the hotel
- Ensure good relationships are built with internal and external customers
- Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
- Develop, implement, and direct all emergency programs
- Develop, implement and manage energy conservation programs for the property to minimize expenses
- Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
- Perform special projects and other responsibilities as assigned
- Responsible for the health and safety of the hotel
- Ensure monthly safety inspections take place and employees are trained accordingly
Requirements
- Advanced knowledge of building management/engineering
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Previous experience in a management role
Method of Application
Interested and qualified candidates Should Click Here to Apply Online
